OUR PROCESS
Our people and the services we provide define our firm. We take pride in delivering a first-class client experience and work diligently to keep our staff trained and focused on always exceeding our clients' expectations. Our role as technology advocates begins with an initial client discovery meeting, followed by a project specification discussion. We then proceed with managing the project, which includes scheduling the installation, installing all equipment, programming all of your equipment post-installation, and showcasing your new A/V setup to ensure complete satisfaction with our services. Once everything is completed, we continue to provide maintenance and support, should anything arise.
From smart home and commercial automation to lighting control and networking, we provide the best possible experience to our clients.
See below for details behind each step of our process.
INITIAL CONSULTATION
Our extensive experience in smart technology and integrated systems, offers thoughtful discussions and valuable insights to help you choose the best products and solutions for your needs. We provide expert advice on reliable brands and technologies that seamlessly work together. During our consultation, you'll learn about the latest innovations and trends, and have all your questions answered. Our collaborative approach ensures you receive recommendations on what technology will best enhance your home or business. We even highlight potential pitfalls and advise on areas where caution is warranted, helping you save time, money, and frustration. The best part is that this initial consultation is completely free, providing you with risk-free, expert guidance from the start.
PROJECT SPECIFICATION / PROPOSAL OVERVIEW
Following the initial consultation, we will complete your proposal and review it with you, providing any needed insights and addressing all questions. For commercial projects, we will meet with all necessary parties to ensure every aspect of the project is thoroughly covered and all construction requirements are adhered to. Codes and standards are always addressed as appropriate for both residential and commercial projects. We apply our knowledge and expertise to document requirements for AV and integrated technology products, materials, and services. Our specifications detail the type and quality of every product required for the project, including functionality, installation, and finishing.
PROJECT MANAGEMENT
A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors and owner. Job sites are dynamic with many moving parts and having a solid, experienced person responsible to bring it altogether makes all the difference. Given the multi-faceted nature of integrating different sub-systems from audio/video, lighting control, climate, security, networking, etc., we take a proactive approach and over-communicate every step of the way.
PRODUCT INSTALLATION
Even though you can’t see it behind the walls, wire and cabling provides the electronic infrastructure for your smart technology system. The quality of the performance of your home and commercial audio /video, security, surveillance, networking and communications is impacted by the quality of the wire installation. Our technicians plan and implement all of your cabling needs in new construction or when upgrading an existing space. We take pride selecting appropriate wire and in the craftsmanship of the installation to maximize performance and allow for easier maintenance or future upgrades.
PROGRAMMING
If you have a beautiful, high performance vehicle but can’t easily turn it on or drive it where you want to go, then it’s not as valuable. The same holds true with the user interface for your smart home automation or commercial system. Making sophisticated technology easy to use and simple for any user to get a high level of performance requires advanced work on the back end. Control systems continue to bring together more sub-systems from audio/video, lighting control, motorized shades, climate, etc. It’s as if each is speaking a different language and we translate everything together so it speaks one language to you that’s easy to understand. Even if the equipment is properly selected and is robust, the programming effort will determine the intuitive operation. Our programmers balance the technical know-how with the human element so you won’t need a manual filled with lots of instructions whether you’re using a touch screen, keypad, remote, or smart device to control the system in your Allen home or business.